Payment Methods
Online orders currently are taken by credit card only:
Visa, MasterCard, Discover Card and American Express
Charges that are not disputed within 30 days are considered to be accurate and accepted. Payment terms are net 30. Overdue invoices are subject to the maximum allowable interest charges.

To use Checks/Money Orders, Purchase Orders or Roylan Chiropractic Account, please contact a customer service representative.

Shipping & Handling
The Following only applies to U.S. Shipping & Delivery. All shipping charges are the responsibility of the purchaser and will be added to your invoice.

Shipping/Handling Charges

Same Day Shipping
Orders for stocked merchandise received by 12:00p.m. CST Monday through Friday will be shipped the same day via commercial ground carrier.

Rush Delivery
If you need an order right away, you may opt for next-day air or second-day air delivery. Charges for this service are as indicated.

Ship from Factory
Some products are shipped direct from the factory or are made to order. These will normally be shipped within 4 weeks.

Oversized/Overweight
Items identified as "oversized/overweight" require additional shipping and handling charges which will be indicated in your shopping cart.

Partial Deliveries: When orders list several items, some of which are not in stock at the time of the order, we will fulfill and charge the portions available including shipping based on order value. Subsequent backordered items will not include additional shipping charge.

Additions to Freight Table: Due to escalating fuel surcharges from our freight carriers, we are now forced to pass on a fuel surcharge for all orders.

• $1.50 Fuel Surcharge will be added in addition to applicable shipping charges

Damaged Goods
Damaged or short shipments should be reported within 5 days of receipt.
If a shipment arrives damaged or if the box appears damaged...
Note damage on the delivery bill and have the driver sign it, acknowledging the damage.
Contact the Roylan Chiropractic Customer Service Department within 5 days of receipt at
1-866-472-4476 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
Save the container and merchandise for inspection.

Returns
Call the Returns Department at 1-800-323-5547, Monday through Friday from 8:00 a.m.-5:00 p.m. CT for a returned goods authorization number (RGA number). Write the number on the outside of your return shipment and send package to Sammons Preston, W68N158 Evergreen Blvd., Cedarburg, WI 53012. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RGA number.
Sorry, no returns will be accepted after 90 days elapse.
For health reasons we are unable to accept returns or exchanges of eating, hygiene and mouth stick products. In addition, we cannot accept books, computer software and videos that have been removed from original packaging.
If you receive merchandise as a result of a Roylan Chiropractic error, we will pay for the return shipping expense and no restocking fee will be applied.
For all other returns, we will credit your account for returned
merchandise, minus the required restocking fee, once merchandise has been received, inspected and confirmed to be in resellable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging and protecting the item during its shipping back to Roylan Chiropractic. Initial freight charges are not credited. All credits must be redeemed within 180 days.
All returns must have an RGA number (returned goods
authorization number can be obtained from our Returns Department--see above). All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.
All returns must be in original packaging and received in new and resalable condition. For applicable restocking fees consult the chart below:
Restocking Fees:
- Under 30 days: No restock fee on items shipped UPS. 15% of price of returned items on truck shipped items
- 30-60 days: 25% of price of all returned items
- 61-90 days: 50% of price of all returned items
sorry, no returns will be accepted after 90 days elapse.
Credits for returns are issued only to original purchaser.
No cash refunds issued for under $25.00. Credit balance will be applied to future purchases made within 180 days.

Pricing
All pricing represented on this site is "professional" pricing but is also available to the general public. If you have contract or specially negotiated pricing, please call customer service to place your order.
note: While every effort is made to ensure the accuracy of the pricing seen on this webisite, Roylan Chiropractic reserves the right to change prices without notice.

Sales Tax & Exemptions
If the facility receiving the merchandise is in a state or locality that normally charges tax, and you are exempt from tax, please fax or mail a copy of your exemption certificate or resale certificate with your payment. Your sales tax will then be credited and exempt for all future orders. If your facility is not in such a state or locality, please submit use tax directly to your state.
Fax: 800-547-4333 or Mail: Patterson Medical 1000 Remington Blvd. Suite 210, Bolingbrook, IL 60440-5117

Privacy Policy
At Roylan Chiropractic we respect your privacy. Whether you visit our web site, request information, place an order, or e-mail us, your personal information is handled with your privacy and security in mind.

Information Collection and Use
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail and information volunteered by the consumer, such as survey and/or site registrations. We use cookies to store visitors preferences, record session information, record user-specific information on pages visited.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor or to communicate regarding orders placed on-line. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Any customer or visitor information collected is not shared or sold to third parties, however may be shared with other Patterson companies. From time to time, we may use customer information for new, unanticipated, lawful, legitimate business purposes uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site as a notification to these changes.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by contacting us via e-mail, phone or fax. If you do not want to receive e-mail or mailings from us in the future, please let us know by contacting us via e-mail, phone or fax.

Limited Product Warranty
Roylan Chiropractic warrants that all products shall be free from manufacturing defects for a period of one year from the date of shipment. OTHER THAN THE FOREGOING WARRANTY, ROYLAN CHIROPRACTIC MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER RELATING TO THE PRODUCT. Customer must notify Roylan Chiropractic of any manufacturing defect within five days of discovery of the defect. Upon a determination by Roylan Chiropractic that the product is defective, Roylan Chiropractic sole and exclusive obligation shall be to provide customer with a replacement product or a full refund of the purchase price, at the sole discretion of Roylan Chiropractic, and to reimburse customer for any return freight costs. In no event shall Roylan Chiropractic be liable for any other costs or expenses including lost profits or direct, indirect, consequential, incidental or punitive damages. In the event the product includes a warranty card or extended warranty from the manufacturer, customer's sole recourse under such warranty shall be against the manufacturer. The warranty set forth herein shall govern all purchases, notwithstanding any inconsistent terms and conditions of customer's purchase order.

Linking Your Account
As an existing customer of Roylan Chiropractic you have the option of linking your online account to view pricing and order online. All you need is your customer number to link your online account. If you don't know your customer number please contact customer service at:
1-866-472-4476. To go ahead and link your account click here!